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WHAT IS A MOBILE HELP DESK?

Stay Productive Anywhere with BoldDesk’s Mobile Help Desk

The Mobile Help Desk enables support agents to manage tickets, reply to customers, collaborate with teams, and stay updated using their mobile devices. It ensures seamless on the go support, helping agents deliver fast and efficient service anytime, anywhere.

With BoldDesk’s Mobile Help Desk, You Can

Keep up to date

You can receive notifications on your phone, access tickets, and respond to client inquiries anytime.

Boost response time

You can respond to customers even if you are not at your desk. Customers who receive prompt responses are more likely to be satisfied.

Work from any location

Your staff may access and update tickets from anywhere, whether remotely, in an office, or on-site.

WHY CHOOSE BOLDDESK’S MOBILE HELP DESK?

Support Customers Effortlessly from Anywhere

The Mobile Help Desk empowers your team to manage tickets, collaborate, and track metrics on the go, from any device.

On-the-Go Ticket Management

View, respond to, and organize tickets anytime, anywhere using the mobile app.

Real-Time Collaboration

Use private notes, canned responses, and internal tools to resolve issues faster.

Mobile Insights & Logs

Access ticket activity, time tracking, and SLA metrics from your phone.

SMART TICKET MANAGEMENT AT YOUR FINGERTIPS

Everything You Need to Handle Tickets, Right from Your Phone

Locate and Organize Tickets Instantly

Search, sort, and view tickets effortlessly even with custom fields using our mobile optimized filters and layouts.

  • Ticket views with powerful filters.
  • Custom ticket layouts for better visualization.
  • Next/previous navigation to review tickets faster.

Explore

Mobile help desk to locate, filter, and organize tickets with custom layouts and views.
Mobile help desk with built-in tools like canned replies, notes, and quick ticket edits.

Respond Faster with Built-In Productivity Tools

No need to retype replies or switch tools. The BoldDesk mobile app gives agents the power to act quickly and consistently.

  • Canned responses for fast, consistent replies.
  • Private notes for internal collaboration.
  • Save tickets to revisit key messages later.
  • Edit/delete messages with just a tap.

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Full Control Over Ticket Relationships

Whether managing duplicates or identifying spam, BoldDesk mobile makes organizing seamless.

  • Clone tickets to handle similar issues faster.
  • Spam ticket detection with auto-filtering.
  • Link related or duplicate tickets easily.

Explore

Mobile help desk with full control over ticket relationships, spam filters, and cloning.

WHERE BOLDDESK’S MOBILE APP HELPS YOU STAY CONNECTED

Powerful Mobile Ticketing Across Every Support Channel

Smart Ticketing-Right in Your Pocket

Track, manage, and respond to tickets on the go-never miss a customer update.

Real-Time Live Chat, Wherever You Are

All-in-One Omnichannel Support on Mobile

Mobile Ticket Activity at a Glance

Stay Alert with Instant Mobile Notifications

Mobile help desk ticket view showing overdue responses and a courier investigation update.

Track, manage, and respond to tickets on the go-never miss a customer update.

Mobile help desk ticket view showing overdue responses and a courier investigation update.

Stay in the loop with real-time chat support. Respond instantly or escalate with a tap

Mobile help desk with live chat to support customers wherever you are.

Manage emails, social, and chat conversations—all in one mobile inbox.

Mobile help desk: All-in-one omnichannel support on mobile devices for seamless conversations.

View complete activity logs and ticket history from anywhere. Always stay informed.

Mobile help desk: See ticket activity at a glance for fast order dispatch updates.

Get real-time push alerts and stay updated with important ticket actions as they happen.

Mobile help desk: Stay alert with mobile notifications for ticket updates.

Secure And Reliable, Wherever You Go

BoldDesk’s Mobile Help Desk is built on industry-grade security.

  • Data encrypted in transit & at rest.
  • SOC 2 & GDPR compliant.
  • Hosted on Microsoft Azure Cloud.
  • No credit card required
  • Cancel anytime
Mobile help desk: Secure and reliable, wherever you go with enterprise-grade protection

What Our Customers Say

Awards
Awards
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

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"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

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rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
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rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 deal
Previous
Next
Mobile help desk: Your success never sleeps with 24/5 BoldDesk support.

Your Success Never Sleeps: BoldDesk's Always-On Support Partner

  • 24/5 expert support to help you onboard and thrive.
  • Extensive documentation, tutorials, and resources.
  • Dedicated assistance for resolving issues proactively.
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Frequently Asked Questions

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Test out all the features of BoldDesk

Start your 15-day free trial with instant access


  • No credit card required
  • Easy setup
Mobile help desk: Start your 15-day free trial with instant access to BoldDesk support.
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We are eager to show you the magic of BoldDesk.

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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