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Turn Possibility into Reality with AI

Discover how BoldDesk AI empowers support teams to move faster, handle more, and deliver better experiences without burning out.

  • 80% of repeat engagements auto resolved
  • 50% reduction in first-response time
  • 3× faster replies
  • 20% rise in overall CSAT 
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BoldDesk AI in Copilot, Agent, and Action helps reply to queries, carry out tasks, and summarize issues.

Trusted by companies of all sizes

BoldDesk Trusted Companies
Trusted by companies

Why Teams Love BoldDesk AI

Empower agents. Delight customers. Scale support.

Resolve Faster. Without Adding Headcount.

Let your AI Agent manage 80% of recurring conversations, freeing agents to focus on complex, high-value exchanges. From summaries to full resolutions, BoldDesk AI accelerates every step.

  • Reply 3× faster with AI Copilot
  • 30% fewer interactions per agent

Keep Every Interaction On-Brand and On-Point

BoldDesk AI adapts to your company’s voice and values. Whether you're friendly, formal, or fun, your support always sounds consistent, human, and helpful.

  • Custom tone.
  • Multilingual replies in 30+ languages.

See Impact, Not Just Activity

No guesswork. Track real ROI with AI dashboards. See how much time you’re saving, what AI is handling, and how it’s boosting CSAT.

  • 20% average CSAT increase.
  • Real-time AI usage reports.
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What Powers the Transformation

Smarter Tools. Better Support. Less Effort.

AI Agent

AI Agent – Your 24/7 Virtual Support Rep

tick iconResolve up to 80% of conversations from start to finish without agent intervention.
tick iconCalls external APIs to fetch order info, cancel requests, and more.
tick iconCustomizes tone to reflect your brand voice: professional or playful.
AI Copilot

AI Copilot – Work Smarter, Not Harder

tick iconQuickly generate accurate replies with full awareness of the live exchange context.
tick iconSuggests knowledge base articles automatically.
tick iconSummarize entire session threads instantly saving agents time and providing full conversation context.
AI Actions

AI Actions – Automate What Slows You Down

tick iconLet AI execute actions like refunds, CRM updates, or product lookups-right inside the support interface.
tick iconSeamlessly embed AI-generated answers into support responses or email notifications for instant support.
AI Agent from BoldDesk resolving a customer’s order cancellation request in a fast and friendly manner
AI Copilot drafting a reply based on ticket context, helping agents respond faster and work smarter
AI Actions automates workflows like CRM updates and instant replies, speeding up support without manual steps
AI Agent

Your 24/7 Virtual Support Rep

Handles up to 80% of queries end-to-end, freeing up your team.
Calls external APIs to fetch order info, cancel requests, and more.
Customizes tone to reflect your brand voice—professional or playful.
AI Agent from BoldDesk resolving a customer’s order cancellation request in a fast and friendly manner
AI Copilot

Work Smarter, Not Harder

Instantly drafts responses based on ticket context.
Suggests knowledge base articles automatically.
Summarizes ticket history in one click—agents save up to 2 mins per ticket.
AI Copilot drafting a reply based on ticket context, helping agents respond faster and work smarter
 
AI Actions

Automate What Slows You Down

Let AI handle refunds, CRM updates, or product lookups automatically.
Automatically insert AI replies into email notifications—instant answers, no touch.
AI Actions automates workflows like CRM updates and instant replies, speeding up support without manual steps
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Customer Story

How One Leader Changed Everything

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Jenna

Meet Jenna: From Drowning in Inquiries to Driving Delight

Jenna’s team was buried under 500+ daily interactions, leading to delays and burnout.

Then she enabled BoldDesk AI star

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Day 1

Agents began replying to 3× faster using AI Copilot suggestions in real-time exchanges.

Customer story line
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Week 1

80% of common queries were resolved instantly by the AI Agent. No agent needed.

Customer story line
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Month 1

Interaction load per agent dropped by 25%, and CSAT improved by 20%

Customer story line
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Now Jenna has weekends free, and a support operation she’s proud of.

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Day 1

Agents began replying to 3× faster using AI Copilot suggestions in real-time exchanges.

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Week 1

80% of common queries were resolved instantly by the AI Agent. No agent needed.

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Month 1

Interaction load per agent dropped by 25%, and CSAT improved by 20%

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Now Jenna has weekends free, and a support operation she’s proud of.

AI That Moves the Metrics

Proof You Can Show to Your CEO

Track everything with live dashboards

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BoldDesk AI dashboard showing AI usage report and top 5 AI request categories in pie chart

Where BoldDesk AI Works Best

Intelligence Across the Entire Support Stack

AI in Live Chat
Replies instantly using your knowledge base.
Understands context for accurate answers
Escalates only complex queries to agents.

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AI in Tickets
AI in Knowledge Base
AI in Email & Notifications
AI in Social Media
AI in live chat enables instant responses and smart escalations only when necessary
  • Replies instantly using your knowledge base.
  • Understands context for accurate answers.
  • Escalates only complex queries to agents.


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AI in live chat enables instant responses and smart escalations only when necessary

  • Auto-replies to repetitive issues.
  • Summarizes threads for quick review.
  • Translates tickets for global support.


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AI Assist in tickets helps auto-reply, summarize, suggest responses, and translate effortlessly

  • Generates articles from prompts or tickets.
  • Optimizes content for clarity and SEO.
  • Translates into 30+ languages.


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BoldDesk AI helps generate, optimize, and translate support content in a knowledge base

  • Pre-fills replies based on ticket context.
  • Suggests articles to include in emails.
  • Speeds up response time with automation.


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BoldDesk AI in email and notifications pre-fills replies to speed up customer responses

Keep tone consistent while handling DMs at scale.

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BoldDesk AI keeps tone consistent while managing DMs at scale in social media and SMS messaging

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Enterprise-Grade Security You Can Trust

BoldDesk is Built for Compliance and Privacy

  • Your data stays in your tenant.
  • Fully compliant with GDPR and SOC-2. 
  • No data is shared with third parties.
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BoldDesk AI ensures compliance and privacy with GDPR, SOC 2® Type 2, and secure Azure hosting

Hear It from BoldDesk Users

Awards
Awards
Read Reviews

"BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%."

Amy,

Customer Engagement Team at Syncfusion

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“Almost overnight, a problem that I’ve been fighting with every other day went away.”

Mike Omiccioli,

Apexa iQ

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“It’s a very good solution.”

Luc Fombonne,

ioteecs

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Frequently Asked Questions

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Imagine Cutting Ticket Volume by 30% Without Hiring More Agents

Let BoldDesk AI Do the Heavy Lifting While Your Team Shines

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We are eager to show you the magic of BoldDesk.

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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