Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Customer Service Software Work Smarter with AI-Powered Support
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Organized Tickets – Track, prioritize, and manage support tickets with ease.
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Omnichannel Inbox – Support customers across live chat, email, social media, and more.
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Smart Automation – Auto-assign, route, and respond to tickets instantly.
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Team Collaboration – Collaborate seamlessly to resolve issues faster.
- No credit card required
- Cancel anytime
Trusted by companies of all sizes
Why Choose BoldDesk for Customer Service Software?
Modern Support for Modern Customers
With BoldDesk, you get a scalable and secure customer service platform trusted by businesses to build stronger relationships and resolve issues faster.
AI-driven support
Use AI for ticket summaries and KB suggestions. Have AI answer common queries to boost team efficiency.
Multichannel handling
Manage emails, live chat, and social messaging from WhatsApp, Facebook, Instagram, and more in one, unified platform.
Seamless Collaboration
Collaborate with ease using internal notes, ticket watchers, and agent collision detection.
Automations
Automate ticket routing, status updates, SLAs, and follow-ups to improve response times.
Reports & analytics
Track ticket volume, response times, and team performance with real-time metrics and detailed reports.
Customization
Customize forms, chat widgets, and workflows to match your brand and support process.
- No credit card required
BUILT FOR GROWTH-DRIVEN TEAMS
Scaling Your Business? BoldDesk Is the Right Support Partner for You
The BoldDesk customer service platform feels intuitive for teams of any size. It’s like using an inbox, but it’s built for speed, collaboration, and smarter support.
Smart Ticketing System That Feels Effortless
Handle customer queries with ease by using a powerful ticketing platform that feels as simple and familiar as email:
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Assign tickets to the most appropriate agents to ensure ownership and accountability.
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Collision detection avoids duplicate responses and confusion.
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Use private internal notes to collaborate on solutions without leaving the ticket.
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@mentions and instant notifications help your team stay connected and in sync.
Instant Support with Conversational Live Chat
Deliver real-time, human support on your website or app to boost trust and customer satisfaction with every interaction:
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Round-robin ticket routing balances the chat load.
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A 24/7 AI Agent autoresponds to live chat queries, letting you provide uninterrupted support.
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Multi-language support with 30+ languages to deliver localized experiences worldwide.
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When users go offline, chats can continue through email.
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real-time alerts and notifications mean no conversation slips through the cracks.
Empower Customers with a Self-Service Knowledge Base
Cut down support volume by helping customers help themselves at any time, anywhere, on any device:
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Collaborate with your entire team on article creation with the no-code WYSIWYG editor.
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Enjoy a fully responsive, mobile-friendly design.
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Customize the look of your knowledge base to match your brand.
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Leverage AI to generate articles and help customers find answers.
Make Confident Decisions with Actionable Reports
Stay data-driven with reports that give you full visibility into team performance, customer satisfaction, and support trends:
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Monitor team metrics and response times at a glance.
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Analyze knowledge base engagement and performance.
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Track satisfaction scores to improve your service continuously.
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Create custom dashboards for tailored metrics and better decision-making.
Seamless Omnichannel Customer Support
Engage your customers through email, chat, and the web from one unified platform:
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Use a centralized inbox for all support interactions.
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The unified view of conversations across channels makes communication easy.
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Switch among communication modes without hassle.
Work Smarter, Not Harder with BoldDesk AI Copilot
Deliver faster, smarter, and more consistent support with the powerful AI features in BoldDesk, built to elevate every customer interaction.
Customer Support That Fits Every Business Size
No matter your team size or structure, deliver efficient customer support. Our solution adapts to your needs,whether you're a startup, small business, or enterprise.
Stuck in a Long-Term Support Contract?
We'll Buy It Out
We’ll buy out your existing customer service software contract (terms apply) to help you switch smoothly to our platform,without financial stress or service interruptions.
Enjoy free migration and a seamless transition with full support from our team.
- *Free migration included. Terms apply.
INTEGRATIONS
Connect BoldDesk with the Tools Your Team Loves
Integrate BoldDesk with the apps you already use. It works effortlessly with your existing tech stack to simplify support operations and boost productivity.
What Our Customers Say
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Frequently Asked Questions
Customer service software helps businesses manage, track, and resolve customer queries efficiently through multiple support channels like email, chat, and web forms.
Yes. This customer service solution supports custom workflows, SLAs, and branding, giving you the flexibility to align it with your exact support process.
Absolutely. The platform consolidates customer interactions from channels like email, chat, and web forms, providing a unified customer support software experience.
Yes. It’s considered one of the best customer support software options for small teams, thanks to its simple interface, scalable features and pricing, and tools designed to reduce manual workload.
Yes. It includes AI tools that summarize conversations, rewrite responses, correct grammar, and assist with knowledge base content creation.
While it isn’t a free product, it offers a 1-year free plan for eligible startups, making it a powerful yet accessible customer support software option for early-stage businesses.
PRICING
Flexible Plans, Clear Pricing
Find the perfect plan for your business—no hidden costs or surprises.
Scale
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EnterpriseRecent Activities in Customer Service Software Tutorials and Blogs
Get the latest insights into customer service software with expert articles and hands-on tutorials. Explore best practices, essential features, and evolving industry trends to elevate your support operations and deliver exceptional customer experiences.
Test out all the features of BoldDesk
Start your 15-day free trial with instant access
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