AI-powered Triage, from intake to impact
Hai Triage is available 24/7 to validate vulnerabilities, prioritize risks, and streamline remediation.
Submission and initial review
Security researchers submit vulnerabilities to your HackerOne program for analysis.
- During intake, AI agents check and organize reports under expert human-in-the-loop oversight to ensure no submission is overlooked.
- Hai filters duplicate or out-of-scope reports using historical information and contextual data to save your team time.
- The system flags incomplete submissions and initiates auto-guided researcher feedback loops to fill in critical gaps.
- All submissions and statuses are viewable in your inbox.
Validation and reproduction
Our security analysts verify and reproduce each vulnerability quickly and consistently, powered by Hai’s large-scale contextual analysis and memory of past findings.
- Detailed reproduction steps help your team quickly address issues.
- False positives and non-reproducible findings are filtered through Hai’s pattern recognition and cross-program memory, focusing attention on vulnerabilities with tangible impact.
- Real-time engagement with your team ensures sufficient internal context is gathered before making decisions wherever necessary.
- Key insights and Hai’s triage report summaries make remediation as seamless as possible.
Delivery of actionable reports
Final reports are clear, actionable, and fit seamlessly into your workflow.
- Hai supports the creation of report summaries that highlight vulnerabilities, severity, impact, and remediation steps.
- Optional customized formats align with your development processes for ease of use.
- Continuous learning loops adapt validation and delivery to your environment, making each report faster than the last.
Hacker communication and mediation
We manage ongoing interactions with researchers for smooth communication.
- Our experts clarify details to prevent disagreements with hackers.
- Critical communication issues are escalated directly to your security team.
- Mutual respect fosters engagement and protects your brand.
Frequently asked questions
Outsourcing triage ensures that only validated high-priority vulnerabilities reach your team, saving time and resources. With HackerOne Hai Triage, you gain access to a team of experienced analysts, reducing noise from false positives and duplicates while accelerating vulnerability resolution. This allows your internal team to focus on remediation instead of manual report validation.
Once a hacker submits a report, AI agents check and organize reports under expert human-in-the-loop oversight, looking at scope, duplications, and context. If needed, the analyst may request additional information from the hacker or the customer. Once the report is clear, Hai supports the creation of report summaries that highlight vulnerabilities, severity, impact, and remediation steps. The validated report is then sent to the customer for further action. After validation, the customer can ask follow-up questions, which the analyst will address within response time goals.
The HackerOne Hai Triage team consists of highly skilled analysts with expertise in vulnerability assessment and deep familiarity with the ethical hacking community. Supported by agentic AI, every report is carefully reviewed, reproduced, and ranked by severity to ensure that only actionable issues are escalated. Continuous feedback loops improve quality and accuracy.
During onboarding, we establish program goals, review your workflows, and set up communication channels with analysts on your program. We distribute necessary credentials and ensure understanding of assets and scope. We work collaboratively to understand your vulnerability handling preferences, ensuring seamless integration with your processes. The onboarding process typically takes a few weeks and is fully guided by our customer success team.
Our triage service offers tiered packages to suit your program’s size and needs. Some tiers allow customizations, such as defining vulnerability handling instructions, escalation processes, and preferred communication methods. These options and customizations ensure that triage aligns perfectly with your team's workflow and security objectives.
Hai Triage services help you meet compliance requirements by ensuring critical vulnerabilities are identified, validated, and resolved quickly. Our process is aligned with common security frameworks, providing detailed reports and audit–ready data to support your risk management initiatives.
HackerOne’s analysts act as intermediaries between your team and researchers, fostering transparent and respectful communication. This includes clarifying report details, resolving disputes promptly, ensuring security researchers feel valued, and strengthening program engagement and trust in your brand.
Our experienced analysts handle all research or communications, clarifying report details and mediating disputes on your behalf. If necessary, critical issues are escalated directly to your team for resolution, ensuring smooth collaboration and maintaining positive relationships with the researchers.