KTM has announced the cancellation of the MySawasdee train service to Hat Yai on December 24 and 27. This is due to the impact of the recent major flood in the southern Thailand city – most tourist areas are still recovering from the disaster.
Specifically, the special train services that are cancelled are MySawasdee No.1004 on December 24 from KL Sentral to Hat Yai and MySawasdee No.1005 from Hat Yai to KL Sentral on December 27.
Refunds will be given, of course. For online purchases, customers can do the cancellations via the KITS app by going to MyTicket, Upcoming Ticket and Refund. A full refund will be given immediately into the KTM Wallet/Rail Rewards KITS Style and the credit can be used for the next purchase.
With these cancellations, the next MySawasdee service will be No.1004 on December 29 from KL Sentral to Hat Yai and No.1005 on January 1, 2026 from Hat Yai to KL Sentral. If you need assistance, approach the station staff or call KTM’s hotline at 03-97791200.
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The flood impact can only be felt on 24 and 27 Dec.
KTM should have refund in cash instead of their wallet, that not fair to the customer…