AI-Powered Case Management & Workflows
Simplify workflows and communication
at scale.
Improve Operational Efficiency by Up to 50% with Xebia’s Case Management Solution. Managing complex workflows, large volumes of data, and cross-functional collaboration shouldn't slow your business down. Xebia’s Case Management Solution leverages AI, automation, and low-code capabilities to simplify the end-to-end case lifecycle, from intake to resolution. Built for scale and adaptability, it helps teams move faster, reduce manual effort, and maintain full visibility across every case, driving smarter decisions and measurable operational gains.
What’s not working
The Business Challenge
Manual Workflows Slowing Down Progress
Traditional case management relies heavily on manual inputs and static processes, leading to inefficiencies, delays, and a higher risk of errors.
Disconnected Systems and Data Silos
Fragmented systems and lack of real-time data visibility make it difficult for teams to collaborate effectively or make timely, informed decisions.
Inconsistent Case Handling Across Teams
Without standardized workflows or embedded intelligence, teams often take varied approaches to similar cases—reducing consistency and creating operational bottlenecks.
Inefficient Communication and Handoffs
Poorly integrated tools and lack of automation lead to miscommunication, duplicated efforts, and slow resolution times—especially in cross-functional or customer-facing scenarios.
Limited Scalability and Adaptability
As case volumes grow and needs evolve, legacy systems struggle to scale or support the dynamic nature of modern case management.
Key Features
AI Question Generation
Automated question creation for increased efficiency
Rich 360 Case View
Comprehensive case overview, providing a detailed picture of its history and status
Journey Customization
Tailoring the case management process to fit specific needs
Workflow-Embedded Questionnaires
Integration of questionnaires within workflows to gather relevant information seamlessly
Automated Workflow Creation
Streamlines processes and improves efficiency by reducing manual intervention in workflow generation
Business Rule Configuration
Setting up specific rules and conditions to automate decision-making and processes
Document Management
Organizing, storing, and accessing case-related documents and files efficiently
Task Automation
Automating repetitive and routine tasks for improved efficiency
AI-Powered Knowledge Article
Utilizing artificial intelligence to create and manage knowledge articles
Auto case Assignment
Automatically assigning cases to appropriate individuals or teams based on predefined criteria
Manage Questionnaire Templates
Creating, editing, and organizing templates for questionnaires
Inspection Enhancement
Improving the inspection process through enhanced tools and methods
The Business Impact
Accelerate Time-to-Market
Accelerate market entry and streamline workflow processes, resulting up to 20% cost savings from reduced resource allocation
Automate Workflow Generation
Expedite workflow creation with AI automation without compromising on precision.
Improve data accuracy and data collection reliability by 25%.
Promote Exceptional Collaboration
Foster seamless teamwork between business and IT for enhanced operational efficiency and expect up to 30% increase in productivity and profitability.
Leverage AI-Driven Dynamic Case Management
Speed up diverse case handling by leveraging today's advanced AI capabilities, directly contributing to
45% increase in efficiency.
Enhance Operational Efficiency
Eliminate errors and bottlenecks, ensuring superior workflow performance and data management. Improve operational efficiency up to 50%.
Tailor to Your Needs
Leverage the benefits of customized workflows and platforms tailored to your
specific organization, industry, and vertical.
Contact