Retailers: Amplify success with new all-in-one software bundles.
Learn moreDrive new revenue with Unified Commerce.
Unified Commerce connects agentic ecommerce with POS and order management, all on one unified platform. Plus, it runs on Agentforce — powerful AI that proactively helps merchants with storefront setup and channel optimization. So you can streamline purchasing, payments, and orders for your customers.
These leaders trust Salesforce to power their ecommerce success.
Here’s what sets Commerce Cloud apart.
99.99
%
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
29
%
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**
5
X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***
27
%
faster
Salesforce helped merchandisers, developers, and admins automate processes 27% faster. ****
* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022
Grow more. Worry less. Connect your business with Commerce Cloud.
Connect in-store and online with Unified Commerce.
B2C Commerce
From discovery to checkout, B2C Commerce is where customer expectations meet AI-powered business growth. See more revenue, productivity, and trusted success at scale.
Order Management
Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.
Modern Point of Sale
Bring customer, order, and inventory data to your shop floor with a flexible, mobile-first POS. Move faster with built-in Salesforce integrations and no-code CMS.
Scale, simplify, and grow with connected B2B.
B2B Commerce
Make buying more personal and selling more efficient with AI tools. Connect your business on a unified platform that helps you build trust and meet complex needs.
Order Management for B2B
Split large-volume orders into multiple shipments and speeds. Work smarter and simplify cross-channel order management with a single code-base and AI-first experience.
Revenue Lifecycle Management
Automate revenue operations while delivering seamless buying and selling experiences anywhere customers transact. Close deals fast with guided quoting and AI.
Get faster time to value and lower TCO.
Composable Commerce
Realize ROI faster with a composable commerce platform. Enable more innovation with flexible, trusted storefronts for headless commerce.
Payments
Increase conversions with an optimized, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.
Agentforce Skills for Guided Shopping
Engage shoppers with dynamic, personalized journeys — from AI-powered recommendations to natural language conversations. See fuller carts and more loyal customers.
Analysts agree on our powerful platform.
2024 Gartner® Magic Quadrant™ for Digital Commerce
See why Gartner has recognized Salesforce as a Leader in Digital Commerce – for the ninth year in a row.
IDC MarketScape for Enterprise B2C Digital Commerce Platforms
See why market awareness, AI, and developer support make Salesforce a Leader in the B2C Digital Commerce Applications 2024 Vendor Assessment.
SPARK Matrix™: B2C Digital Commerce Platform, 2024 by Quadrant Knowledge Solutions
See why Salesforce is named a Leader in technology excellence and customer impact.
The Total Economic Impact™ of Salesforce B2B Commerce
See the potential return on investment companies may realize by deploying our B2B Commerce solution.
IDC MarketScape for Enterprise B2B Digital Commerce Platforms
See why business agility, AI, and easy-to-use tools make Salesforce a Leader in the B2B Digital Commerce Applications 2023-2024 Vendor Assessment.
SPARK Matrix™: B2B Digital Commerce Platform, 2024 by Quadrant Knowledge
See why Salesforce is named a Leader in technology excellence and customer impact.
The Order Management Market: An IHL Retail Executive Advisory Program Research Study
See why Salesforce is named a leading Tier 1 vendor.
The Total Economic Impact™ of Salesforce Commerce Cloud Composable Storefront
See the potential return on investment companies may realize by deploying our composable storefront solution.
Start selling online with Starter Suite.
Launch a direct-to-consumer storefront with marketing, sales, and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
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YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.
Scott StreitDirector, Software Engineering, YETI
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Salesforce Commerce FAQ
Commerce Cloud is the for customer companies. Automate sales across the entire customer lifecycle by embedding everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.
Commerce Cloud helps you manage your business and grow your sales. Whether you have a , , or ecommerce business, Commerce Cloud has the tools you need to succeed.
Commerce Cloud's ecommerce software offers features like , , order management, and payments. You can also integrate Commerce Cloud with your CRM software to track customer data and personalize their shopping experience.
Commerce Cloud is the ultimate .
Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalization without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.