Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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AI

July 16

6 min read

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI.
AI

June 3

3 min read

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Great customer service depends on delivering great personalized experiences.
AI

March 26

4 min read

Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025.
CRM

February 27

7 min read

Unlock insights with Business performance analytics in Microsoft Dynamics 365

In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with agility.
AI

February 3

4 min read

Accelerating sales with unified data in the AI era

AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement.
Release wave

January 23

8 min read

2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings

We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings.
CRM

December 2, 2024

5 min read

Optimize your email marketing campaigns with advanced analytics features

As a marketer, the key to optimize your email performance lies in understanding your customers.
AI

October 30, 2024

3 min read

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms

Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms.
CRM

October 16, 2024

3 min read

Beyond open rate: Rethinking email marketing metrics

In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness.
AI

August 29, 2024

6 min read

Elevating experiences with AI, from productivity to personalization

In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.
Release wave

July 16, 2024

8 min read

2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.
CRM

July 2, 2024

4 min read

Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely

The world is getting noisier, which makes it harder to earn customer attention.

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