😏 Ready to transform your sales approach? Revolutionize your strategy with new agents and explore how to get started with the exclusive Microsoft AI Accelerator for Sales program: https://msft.it/6043q1QPJ
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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AI-powered audience targeting is changing the game in Dynamics 365 Customer Insights. It uses Copilot to analyze your data and automatically determine your best audience. Learn more: https://msft.it/6048sJIRC
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This just in! A simple prompt can generate an entire customer journey. It’s called Copilot in Dynamics 365 Customer Insights. Or, as some have called it, “a new era in customer journeys.” Learn more: https://msft.it/073125
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🎉 Microsoft has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms for the fifteenth consecutive year. Learn more about Microsoft Dynamics 365 Sales here: https://msft.it/6046sJB76
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AI is helping sellers move faster—and smarter. Yemi Adejumobi, Senior Digital Technical Specialist at Microsoft, shares how tools like Sales Chat and Copilot are transforming workflows. ✅ No more digging through CRM tabs—Sales Chat brings all customer insights into Teams. 📈 Copilot is driving a 5% increase in sales opportunities across Microsoft. ⚙️ And by using the tech they sell, Yemi stays ahead—and helps customers do the same. Learn more: https://msft.it/6047sHNoJ
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📞 Customer service is being reimagined with the help of AI. Engage customers with personalized and connected experiences across voice, chat, e-mail, SMS, and social media. Read the e-book to learn more: https://msft.it/6040s1vum
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Are you leading or lagging when it comes to ERP? The good news is that leveraging an autonomous ERP system can make the difference. Harnessing AI and machine learning, an autonomous ERP streamlines routine tasks, boosts efficiency, and accelerates data-driven decisions. Get started: https://msft.it/6044sE9ea
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In Dynamics 365 Contact Center, least active routing assigns work items based on when service representatives finish their last conversation. Now available on messaging channels, least active routing makes it easier than ever to distribute your organizations workload across service reps. Find out more: https://msft.it/6044sDvkM
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“Know your customer” just got a major upgrade. Govind Veeraraghavan shares how Sales Chat helps to quickly understand customers by pulling insights from internal and external sources, which means no more juggling tabs and tools. With Copilot, Microsoft sellers are seeing up to a 20% increase in close rates among high-usage teams. Better insights, better conversations, better outcomes: https://msft.it/6046sDQou
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Keep your contact center running smoothly amid web glitches, freezes, and refreshes. Desktop companion application ensures conversations between service reps and customers in Dynamics 365 Contact Center continue without disruption, providing a seamless calling experience. Find out more: https://msft.it/6045s817d