Community Software for Customer Success Teams
Using community, your Customer Success team can spend less time conducting manual tasks and instead engage your customers proactively and deliver value at scale.
Onboard Customers At Scale
Centralize training guides and videos, making it easier to onboard customers – no matter how many there are.
Increase Product Stickiness
Enable customers with help docs and info about new features to help them get the most from your product.
Reduce Churn Risk
Use community to regularly engage your customers and provide the self-service tools needed to achieve better outcomes.
Improve Customer Outcomes
With an online community you can create a space for customers to gather knowledge, exchange best practices with their peers, and provide you with product feedback.
Enable:
User Self-service
Peer to Peer Learning
User Advocacy
Customer Marketing & Communications
Built for Success Teams
Knowledge Base
Enhance support with organized articles, advanced search, rich content, user engagement, analytics, and multiple knowledge bases.
Q&A
Encourage interaction and knowledge sharing with Q&A functionality, featuring upvoting, accepted answers, reputation points, badges, and threaded discussions for detailed exploration.
Integrations
Encourage interaction and knowledge sharing with Q&A functionality. Users can upvote valuable responses and mark accepted answers.
Frequently Asked Questions
An online community can reduce customer churn by enabling proactive engagement, peer-to-peer learning, and self-service support. This drives better customer outcomes while keeping users connected with your brand.
Yes! Higher Logic Vanilla integrates with customer success platforms like ChurnZero and Totango, so you can pass community data, segment users, and trigger targeted campaigns to boost engagement and retention.
A customer community for onboarding and education centralizes training resources, peer Q&A, and knowledge sharing. This means customers get up to speed faster, learn best practices, and realize ROI faster.
Higher Logic Vanilla helps customer success teams scale by centralizing onboarding, support, and training resources. By enabling self-service, peer learning, and proactive engagement, CS teams can deliver value to more customers with less manual work.
When selecting a community platform, customer success teams should look for features that enable self-service support, peer-to-peer learning, advanced search, analytics, integrations with CSPs, and centralized resources to scale onboarding, engagement, and customer outcomes.
No, developers are not required to build a branded customer community. Higher Logic Vanilla allows you to quickly launch and customize a branded communities with intuitive, no-code tools and flexible templates.
Higher Logic Vanilla reduces ticket volume by giving customers easy access to self-service resources and community-driven answers, so users can resolve common questions without submitting support tickets.
Find out why we’re the best community platform on the market.
