To use our services, clients are kindly asked to download the necessary documentation and fax or email it through to our offices in Lucerne prior to sending the goods. This gives us a heads-up on when to expect items and, where need be, make necessary arrangements for any special requests. As is our policy, we contact our clients on receipt of goods to confirm both their arrival and the order.
In general, we usually require five working days to complete the testing. This does, however, depend on the workload. We contact clients if it seems likely that more than the standard five working days will be required to perform all the analyses.
Clients are asked to read our General Terms and Conditions, which form an integral part of our order form.
