911 questions
2 answers
"Slow charger" warning despite using original charger
My Surface Laptop Studio 2 was bought back in April and started showing the warning "Slow charger, use a higher-watt charger" about 2 months after I bought it even though I'm using the charger that came with the device. Despite the slow…
Surface | Surface Laptop | Power and battery
0 answers
Recovery drive on Surface Go throwing me into a system 32 command prompt instead of keyboard
I'm trying to reinstall windows 10 on my Surface go 1 from my recovery usb drive after a failed Fedora installation. It's booting into a Administrator: x:windows\system32\cmd.exe window. The command prompt reads: x:\windows\sysytem32> I was expecting…
Surface | Surface Go | Install and update
370 questions
1 answer
windows surface pro 9 can't update the windows
Following the recent Windows 11 update, I am experiencing significant issues with my device. I can no longer check for updates, which is frustrating, and I find myself unable to restart or shut down my computer using the usual methods. This has made it…
Surface | Surface Pro | Install and update
3,181 questions
asked 2025-08-01T21:32:29.6433333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 42%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E8%3C/text%3E%3C/svg%3E)
86881100
0
Reputation points
answered 2025-08-02T13:20:37.7833333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jay Mark Dullan
80
Reputation points
Independent Advisor
1 answer
Why do I get the blue screen of death when answering a Teams call?
I have a Surface Laptop, 7th Edition Snapdragon X 12-core processor. Since early July I can no longer answer or make a call through Teams and I cannot connect to a Zoom meeting. As soon as I do, I get the blue screen of death and my laptop restarts. I…
Surface | Surface Laptop | Performance and maintenance
1,123 questions
asked 2025-08-01T15:07:11.1266667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 63%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Stacey Sassard
0
Reputation points
commented 2025-08-02T11:37:49.82+00:00
Stacey Sassard
0
Reputation points
1 answer
Trying to file a claim with Microsoft Complete-warranty expires Sept 2 2025
I am having trouble getting Microsoft Support to open a repair through Microsoft Complete for my Surface Pro 7+. My Surface Pro has a cracked screen near my camera, and I need this for college in a month. I used my personal email that is associated with…
Surface | Surface Pro | Display and screen
3,229 questions
asked 2025-08-01T18:34:39.8766667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Matteo Rizzotti
0
Reputation points
answered 2025-08-01T20:16:55.3633333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jansher Liwag
465
Reputation points
Independent Advisor
1 answer
Surface mobile mouse left key not working
Hi, Dear Microsoft, I purchased a Microsoft Surface Mobile Mouse device, but the left-click function isn’t working. For the last 2-3 months, I’ve been calling customer support, but I only get transferred between departments and hold calls 30-45 min with…
Surface | Accessories | Surface mice and keyboards
553 questions
asked 2025-08-01T13:11:30.5266667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 19%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dheeraj Rai
0
Reputation points
answered 2025-08-01T19:31:59.8666667+00:00
Jansher Liwag
465
Reputation points
Independent Advisor
1 answer
ORC Software for Epson wf-3720 Disappeared
Reinstalled ESOCR_3.00.05.exe but app still doesn't appear on start menu. It does appear on app tab of settings as Epson ScanOCR Component. It was there and working fine a few days ago.
Surface | Surface Pro | Install and update
3,181 questions
asked 2025-08-01T19:03:44.82+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Dan Johnson
0
Reputation points
answered 2025-08-01T19:20:07.39+00:00
Dan Johnson
0
Reputation points
1 answer
What is a "challenge phrase"?
I'm being asked for a challenge phrase to log onto my Surface Pro. What is a Challenge Phrase?
Surface | Surface Pro | Safety and security
617 questions
asked 2025-08-01T17:39:08.7866667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 34%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cynthia Styner
0
Reputation points
answered 2025-08-01T18:28:15.48+00:00
Jay Mark Dullan
80
Reputation points
Independent Advisor
1 answer
Red C shaped section on display
I was recently given a surface pro 7 by my former boss a few weeks ago and it has an issue that only shows up when I charge it. There is a red C or bracket shaped section that shows up when it is nearing full charge or plugged in for a full charge and…
Surface | Surface Pro | Display and screen
3,229 questions
1 answer
Random Restarts After Factory Reset on Laptop
After a factory reset, a laptop that was used for almost two years has started to randomly restart. Initially, the laptop faced issues like freezing and brightness adjustment problems, which were resolved after the factory reset. However, now the random…
Surface | Surface Laptop | Performance and maintenance
1,123 questions
asked 2025-07-30T01:53:23.16+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 66%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ekam
0
Reputation points
commented 2025-08-01T16:43:21.1866667+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
1 answer
Attach surface book 1 tablet to a surface book 2 keyboard
I have a surface book 1 with 16 ram 512 hd good physical cond but wont turn on. Burn marks on connection pin and detach screen red light on keyboard stays on without pluged in. i also have a surface book 2 16 ram 512 hd, works fine but screen…
Surface | Surface Book | Display and screen
1,126 questions
asked 2025-08-01T00:31:46.2666667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 38%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kevin Hennelly
0
Reputation points
answered 2025-08-01T15:43:27.6666667+00:00
Jay Mark Dullan
80
Reputation points
Independent Advisor
1 answer
Surface Pen making dotted lines for a single stroke
When I am trying to draw, recently my pen has started to make dotted lines for a single stroke. It hasn't always done this, this is a new problem. I have already changed the batteries with new batteries, got a new and different pen, and updated my…
Surface | Accessories | Surface Pen
675 questions
asked 2025-07-31T15:53:55.37+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 8%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Michael
0
Reputation points
answered 2025-08-01T14:29:28.4733333+00:00
Jay Mark Dullan
80
Reputation points
Independent Advisor
0 answers
Why are websites blocked that I want?
Why have I been blocked? It says: This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting…
Surface | Surface Laptop | Safety and security
280 questions
asked 2025-08-01T14:20:52.88+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 39%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert Metzger
0
Reputation points
asked 2025-08-01T14:20:52.88+00:00
Robert Metzger
0
Reputation points
1 answer
Is there a firmware fix for Surface Pro 4 battery drain overnight issue?
Is there a firmware fix for Surface Pro 4 battery drain overnight issue?
Surface | Surface Pro | Power and battery
2,300 questions
asked 2025-07-31T13:29:25.0466667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 54%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
K Miles
0
Reputation points
answered 2025-08-01T14:02:13.6066667+00:00
Jay Mark Dullan
80
Reputation points
Independent Advisor
0 answers
ive been trying to update some apps in the microsoft store but every time they start downloading, it stops the download and says "something happened on our end" i click retry and the same thing pops up. no error code or anything like that. ive tried repai
ive been trying to update some apps in the microsoft store but every time they start downloading, it stops the download and says "something happened on our end" i click retry and the same thing pops up. no error code or anything like that. ive…
Surface | Surface Pro | Install and update
3,181 questions
1 answer
surface laptop 2035 doesn work after update
surface laptop 15", model 2035 after update stopped working and just shows win logo when you are turning on. charging. Tested. wasn't able to load windows from the Flash drive. even if the flash drive reconnected to surface connect box .
Surface | Surface Pro | Performance and maintenance
2,002 questions
asked 2025-07-31T13:14:47.4+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 28.000000000000004%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vladimir Tonyan
0
Reputation points
answered 2025-07-31T20:59:41.5533333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Edward Schlobohm01
310
Reputation points
Independent Advisor
1 answer
Surface Pro X Not Showing Place Names in Google Maps
Ongoing problem with my Surface Pro X where some features on webpages are not visible and/or flicker in and out of visibility. Most obvious example of this is when on Google Maps. After the page fully loads, all place names disappear from the map at…
Surface | Surface Pro | Performance and maintenance
2,002 questions
asked 2025-07-31T16:03:08.4733333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Shannon O'Brien
0
Reputation points
commented 2025-07-31T19:18:08.9633333+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
1 answer
Marvell AVASTAR Wireless-AC Network Controller Keep Failing
After reading several recommendations and finding none of them resolve the issue, I asked Copilot. This walked me through steps to Roll Back the driver. It instructed me to download three files to my C drive for the system to manual download. After…
Surface | Surface Pro | Network
825 questions
asked 2025-07-30T15:51:04.3766667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 3%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Bainbridge
0
Reputation points
answered 2025-07-31T16:23:54.1733333+00:00
Edward Schlobohm01
310
Reputation points
Independent Advisor
0 answers
Why is an error message popping up when trying to install audio software program?
I'm trying to download an audio software app, but the installation stops and this error message comes up: "Encountered unknown exit code from VC++ Redistributable 2 Installer will exit." Any suggestions/solutions welcome. Thanks!
Surface | Surface Pro | Install and update
3,181 questions
asked 2025-07-31T15:19:12.43+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 97%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Green
0
Reputation points
asked 2025-07-31T15:19:12.43+00:00
Richard Green
0
Reputation points
1 answer
I have intel based surface laptop 7 - cant get microsoft surface pen to work with it
i can connect by bluetooth to the pen - but it doesnt do anything on my brand new surface laptop 7 with intel processor - 15 inch screen
Surface | Surface Laptop | Display and screen
1,101 questions
asked 2025-07-31T13:46:33.19+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Peter Gardner
0
Reputation points
answered 2025-07-31T13:50:37.27+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator