Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen

If Netflix freezes or gets stuck loading but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading.

Note:If your device isn't working or responding at all, see these troubleshooting steps.

To fix the problem, follow the steps for your device.

Smart TVs

Mobile phones and tablets

Computers

Streaming media players

Game consoles