How to report a problem with an EA gameHow to report a problem with an EA game

Updated 3 weeks ago1 min read

Overview

Having issues with one of our games? Here’s how to give feedback and get help.

Report a bug or give feedback

Sharing your feedback helps us improve your gameplay experience.Use the search bar in EA Forums to see if other players have already posted about your issue.Other players may have already reported the problem. If they have, you can click the Like button under the original post, which lets the poster know that you have the same issue.
If you’re reporting a bug, include the following information:
  • the error code
  • the date and time that you noticed the bug
  • your device type
  • any troubleshooting steps you’ve already tried (like restarting your device).
If you don’t find a post or solution, start a thread by posting your issue to the board. Members of the community may offer helpful solutions when we can't directly fix the problem.A player message on EA Forums is marked with a bright green 'Marked as Solution' label.
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