How to set parental controls in the EA appHow to set parental controls in the EA app

Updated 3 weeks ago2 min read

Overview

Find out how to use play controls in the EA app, including how to create a Family account, manage your teen’s account, and set spending controls.

Table of Contents

Create your Family account

We want you to have the information you need to understand the play habits of both your account and your teen’s account. If you have an adult EA Account, you can add your teen’s account to your Family account. This lets you manage their playtime and control their spending.

What’s a teen account?

The age for a teen account varies by country. Teen accounts have a default spending limit of zero, whether or not they’re added to an adult account. The only way to change this limit is to add a teen account to a parent or guardian’s Family account.

How to add your teen’s account to your Family account

  1. 1
    Launch the EA app and log in to your EA Account.
  2. 2
    Select the menu icon (it looks like 3 horizontal lines) in the top left corner of the app and choose Settings.
  3. 3
    Select Family playtime.
  4. 4
    Scroll down to Family management.
  5. 5
    Select Add Teen Account.
  6. 6
    Enter the email address that’s linked to your teen’s EA Account.

View playtime and set limits

  1. 1
    Launch the EA app and log into your EA Account.
  2. 2
    Select the menu icon (it looks like 3 horizontal lines) in the top left corner of the app and choose Settings.
  3. 3
    Select My playtime.
  4. 4
    Select Manage under Playtime controls.
Here, you can view your playtime and set guidelines. You can set different guidelines for weekdays and weekends. To set different guidelines for each day of the week, turn on Customize daily playtime limits.

Control spending

There are two types of spend limits you can set.
  • Games and expansions: includes base game and deluxe edition purchases, expansion packs, and additional downloadable content (DLC).
  • In-game content: includes virtual currency purchases and other purchasable content.
The following don’t come out of your monthly spend limit: 
  • Purchases made with payment methods other than credit cards (e.g. EA Wallet purchases, PayPal, etc.).
  • EA Play memberships and other subscriptions.
  • Taxes and fees for all purchases. 
We’ll charge the payment method saved to your EA Account directly for all taxes, fees, and recurring memberships and subscriptions.
You can set up monthly spend limits for games, expansions, and in-game microcontent. By default, your account doesn’t have any spend limits.To change your spend limits: 
  1. 1
    Go to your EA Account Payment and Wallet tab.
  2. 2
    Select Monthly spend limit.
  3. 3
    Click Edit next to Games and expansions or In-game content.
  4. 4
    Choose Custom amount and enter how much you’d like to spend.
Once you set a limit for how much you want to spend, you can check here to see how much you have left remaining for the month.

The Family Activity Report

The Family Activity Report is a great way to get a snapshot summary of weekly activity. It shows time spent playing games and the total cost of purchases made. If there’s no activity for a given week, you won’t get a report.Once a teen account is part of your Family, you’ll automatically get the Family Activity Report by email weekly.If you don’t want to get the report, you can adjust your email preferences in the EA app:
  1. 1
    Launch the EA app and log in to your EA Account.
  2. 2
    Select the menu icon (it looks like 3 lines) in the top left corner of the app and choose Settings.
  3. 3
    Select Family playtime.
  4. 4
    Toggle Receive weekly summaries off.
Still having issues?
Get in touch with our customer support team for more help.