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I have an image in signature. When sending from admin image is shown correctly and has attribute data-image-whitelisted. But when using API it is brokenfrom API$url = 'https://api2.frontapp.com/channels/' . $channel_id . '/messages'; $body = array( 'to' => array( $to ), 'subject' => $subject, 'body' => $content, 'text' => wp_strip_all_tags( $content ), 'options' => array( 'archive' => false, ), 'author_id' => 'tea_j7twg', 'signature_id' => $signature_id, ); $args = array( 'method' => 'POST', 'headers' => array( 'Authorization' => 'Bearer ' . $api_token, 'Content-Type' => 'application/json', // 'Content-type' => 'multipart/form-data', ), 'body' => wp_json_encode( $body ), 'timeout' => 30, ); from adminI know also that if omit author_id, email always in spam.

141

1 day ago

katrielConversationalist

Product Q&A

How (can) I sync Front and Google Contacts on an ongoing basis?

My main channel is a Google Workspace account. Ultimately, I want to be able to WhatsApp my Front contacts. In order to get a contact into WhatsApp, I think I need to get it onto my iPhone. My iPhone automatically syncs with Google Contacts in my Google Workspace account. However, when I add a contact to Front with a phone number, it does not transfer to Google Contacts, and thus it does not get into WhatsApp. Is there a way to get Google Contacts synced with Front on an ongoing basis?

1 day ago

developerolRookie

Developer Q&A

Handle time - API end point

I want to access the data used to calculate handle time for my team which to my understanding isn’t included in the fivetran schema that I’m currently using to connect to the database. Which API end point do I need to interact with to get this? I understand the logic used to calculated handle time but what are the fields (i.e. date, interval) used called and how can I find them?

131

4 days ago

Mark MishynConversationalist

Developer Q&A

A bug with Front Context

Hello! I encountered a problem where https://dev.frontapp.com/reference/plugin-sdk-context doesn’t work as expected. Here I depicted a plugin usage scenario that went wrong.After page reloading the plugin is opened by default, and we see only 1 email attached to the user. At this moment, the issue is not visible. Next, we’re navigating to the Contact Details tab to check how many emails the user has in real. And we’re confusing that the user has 2 emails, not 1 as plugin Context said. However, upon returning to the plugin, it correctly displays the information with 2 emails.To read this information I use context.conversation.recipient.contact.handles Please take a look this bug, it causes problems in building the plugin.1st - A plugin is open 2nd - Contact Details is open 3nd - A plugin is open AGAIN

1432

9 days ago

charlisConversationalist

Partner discussion

Will Front Ever integrate with Microsoft E5 Products?

As an avid user of Microsoft Planner it would be extremely helpful to integrate front with planner.For example similar to click ups integration attaching itself to a task. We use Microsoft Planner as a bid board, and it would be helpful to attach emails to tasks so that they are easy to reference.

9 days ago

lucas_hoffmanRookie

Product Q&A

Updated User Interface Beta - How are you getting people to try it out?

As a new Front Admin I am enjoying toying around with the new experience in Beta and learning about the changes before the official launch. I am wondering how others might be getting their users to try it out on their end and provide any feedback they may have. Personally, I like the idea of trying things out while I can still go back to an old version but that’s not a universal thought process, especially for power users who might be resistant to any changes.

492

9 days ago

BT_BnokesConversationalist

Workflows discussion

Message Template - Automatically add the from email address

We have a specific email template that is used multiple times daily and it has to be sent from a specific email address. Is there a way to create a template that when selected will automatically set the from email address? We forget to change the email address periodically and it causes hiccups in our flow. Thank you,

181

9 days ago

pawel_dziwiszConversationalist

Get started on Front

Manually adding tags with set SLA to emails vs rules

Hello,I would like to clarify how SLA functionality works in Front. As I understand it, we can assign a specific SLA to each tag—for example, the #rush tag can have a 24-hour SLA set in Front. In this case, I see two possible scenarios: No auto-tagging enabled (i.e., no rules in Front that automatically assign the #rush tag—only the 24-hour SLA is configured): When we receive an email that should be treated as a rush request and handled within 24 hours, someone managing the mailbox (e.g., the dispatcher on duty) would need to manually apply the #rush tag. My understanding is that Front will still calculate the 24-hour SLA from the original time the email was received, even if the tag is added a few hours later—say, 3–4 hours after the email arrived. Is that correct? Auto-tagging enabled (rules are set up so that emails containing the word “rush” or “urgent” in the subject or body are automatically tagged with #rush): In this case, no manual intervention is needed, as the tag is appli

131

12 days ago

jweiny3Conversationalist

Product Q&A

The update this morning seems to have moved the Archive folder? Where did it go?

451

12 days ago

louiseHelper

Product Q&A

Where is the archived folder?

I was able to archive my emails easily like the last UI, but I cannot find the archived folder. Edit: I eventually found it under the "Done" section in the navigation. This isn’t intuitive at all. Why change the language around it?

461

12 days ago

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Product MarketingCommunity Manager

Boost productivity and focus with a new reimagined inboxFEATURE UPDATE

We’re launching a new, streamlined inbox experience to simplify daily workflows and keep your team focused with clearer prioritization and faster context.Here’s what’s new:Open, Later, and Done sections bring order to your queue Simplified conversation header gives you context at a glance Collapse your sidebar to get into "focus mode" Speed through your inbox with more discoverable shortcuts

120655

32 minutes ago

jewelEnthusiast

Product Q&A

AI generated 'suggested reply' to incoming email

I receive a high volume (daily) of purchase orders from a DNR sender. The new development of a started draft reply to those emails by AI in Front is unwanted, unneeded and now requires an extra step of my tasks to discard the drafted reply email. When the platform changes gets locked in in the next few days (unfortunately), I sure hope the AI draft suggested reply can be turned off. This is an assist that I do not need and actually adds to my process to decline.

151

1 day ago

s5der_clothingConversationalist

Developer Q&A

Images not loaded in email via API

141

1 day ago

conniechenFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8891New

added idea PRD-I-8891 Templates for tasks — Idea submitted in AHA and pushed to Insided via API

1 day ago

conniechenFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8890New

added idea PRD-I-8890 In-app education resources — Idea submitted in AHA and pushed to Insided via API

1 day ago

katrielConversationalist

Product Q&A

How (can) I sync Front and Google Contacts on an ongoing basis?

1 day ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8889New

added idea PRD-I-8889 Track SLA's Per Topic — Idea submitted in AHA and pushed to Insided via API

1 day ago

AdamBaConversationalist

Product Q&A

Feature Request: Create Rule Directly from Message

The current process for creating rules feels a bit cumbersome. Right now, I have to manually note details like the sender name, subject line, and other fields, then leave the message, navigate to Settings > Rules & Macros, and input everything from scratch.It would be much more efficient if I could create a rule directly from an individual email, with fields like the sender, subject, and other relevant data pre-filled. A simple "Create Rule" option in the message view would significantly streamline this workflow.Thanks for considering this — it would be a huge time-saver for power users like me.

163

2 days ago

AdamBaConversationalist

Product Q&A

Search Box Moved

Please put the search box back on the main dashboard. I use the search button 500 times a day and now I have to click the little search button everytime. It adds hours to my day.

495

2 days ago

martinaRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8886New

added idea PRD-I-8886 Note Card - Partner overview — Idea submitted in AHA and pushed to Insided via API

2 days ago

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