SendGrid Status

Infrastructure Maintenance – Saturday, August 2nd, 4:00–8:00 PM PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 02, 2025 - 16:00 PDT

Scheduled - To improve the stability and scalability of our systems, we will be performing scheduled infrastructure maintenance on Saturday, August 2, 2025, from 4:00 PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints for block and delays to suppression lists. Mail sending functionality will remain fully operational.

We appreciate your patience and understanding during this upgrade.
Aug 2, 2025 16:00-20:00 PDT

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Under Maintenance

Website Under Maintenance

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 3, 2025

No incidents reported today.

Aug 2, 2025

Unresolved incident: Infrastructure Maintenance – Saturday, August 2nd, 4:00–8:00 PM PT.

Aug 1, 2025

500 error when accessing sender authentication validation endpoint

Resolved - Our engineers have monitored the fix and confirmed the issue with sender authentication throwing 500 errors when attempting to access the validation endpoint has been resolved. All services are now operating normally at this time.
Aug 1, 05:20 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Aug 1, 03:52 PDT

Identified - Our engineers have identified the problem and are making progress towards a resolution. We will provide an update in four hours or as soon as more information becomes available.
Jul 31, 22:09 PDT

Update - Our team is closely monitoring the system's performance. The mitigation process might take longer than usual. We will provide an update in four hours or sooner if we have more information.
Jul 31, 21:43 PDT

Update - We are continuing to monitor system performance. Due to the current volume of requests, mitigation may take longer than expected. We will provide another update in four hours or as soon as more information becomes available.
Jul 31, 18:24 PDT

Monitoring - Our engineers have identified the root cause, and implemented a fix and are currently monitoring system performance. At this time, we are closely watching the volume of requests to the sender authentication validation endpoint's queue to ensure it continues to decrease and that the issue mitigates. We will provide another update in an hour or as soon as additional information becomes available.
Jul 31, 17:20 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Jul 31, 16:40 PDT

Update - Our engineering team is continuing to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.
Jul 31, 16:20 PDT

Investigating - Starting around 3:17 pm PDT on 7/31/2025, our engineers began investigating an issue impacting the sender authentication validation endpoint. Some users may experience an elevated number of 500 errors when attempting to access the sender authentication validate endpoint. This does not impact Mail Send. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 15:24 PDT

Jul 31, 2025

Legacy Marketing campaign menu unavaliable

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Jul 31, 21:16 PDT

Update - We are continuing to investigate this issue.
Jul 31, 20:35 PDT

Investigating - Starting around 8 PM PST on 31-07-2025, our engineers began investigating an issue with Legacy MC feature. Customer may not be able to access the Legacy MC menu. We will provide another update in an hour or as soon as more information becomes available
Jul 31, 20:25 PDT

Jul 30, 2025

No incidents reported.

Jul 29, 2025

Delayed Group Unsubscribes

Resolved - Our engineers have monitored the fix and confirmed the issue with Group Unsubscribes has been resolved. All services are now operating normally at this time.
Jul 29, 18:59 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Jul 29, 18:06 PDT

Investigating - Starting around 5:30 PM Pacific Time on July 29th, our engineers began investigating an issue with the Group Unsubscribe functionality. Customers may experience delays in recipients being added or removed to their Unsubscribe Groups. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Jul 29, 17:39 PDT

Retroactive Incident - Email delivery delays

Resolved - Between 'July 28th 3:00 AM PST, 2025' and 'July 28th 8:30 AM PST, 2025', there was an issue where email deliveries were delayed where some mails that should have been delivered immediately, were finally delivered a few hours ago. A delay of approximately 5 hours could have been seen.

Our engineering team identified that this incident only impacted a small number of emails. Root cause has been already mitigated and no new reports have been confirmed.

While it impacted mail send temporarily, no new reports have occurred and we are certain the emails are now being delivered as expected.
Jul 29, 08:54 PDT

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

Account details section is not showing the correct emails sent for marketing campaigns

Resolved - Our engineers have monitored the fix implemented and confirmed that issues surrounding the account details section not showing the correct emails sent for marketing campaigns, has been resolved. All services are now operational at this time.
Jul 24, 13:14 PDT

Monitoring - Our engineering team identified the cause and a fix has been deployed in production. We will continue monitoring the issue.
Jul 24, 10:59 PDT

Identified - Our engineering team has identified the issue and are currently working on it.
Jul 24, 10:45 PDT

Investigating - Our team has identified that the marketing campaigns email field is not showing the correct usage, our engineers have identified this and are currently working on it.
Jul 24, 09:17 PDT

Jul 23, 2025

Users are encountering a 'Something went wrong' error when attempting to log in.

Resolved - Our engineers have monitored the fix and confirmed the issue with log in attempts returning a “Something went wrong” error has been resolved. All services are now operating normally at this time.
Jul 23, 09:32 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users should now be able to log into accounts again. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 08:29 PDT

Investigating - Starting around 6:00 AM PST on July 23, our engineers began investigating an issue with the login experience for Unified users. Users may experience the error "Something went wrong" when attempting to log in. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 07:23 PDT

Jul 22, 2025

Domain Authentication and Link Branding Setting Failures

Resolved - Our engineers have investigated and resolved the issues with Domain Authentication and Link Branding settings failing from 7:57 PM PST to 8:26 PM PST on Sunday 7/20/2025. Customers may have experienced errors via the API and the UI when trying to create, modify, or delete Domain Authentication and Link Branding settings on their accounts. This incident did not impact mail send. The issue has been resolved and all impacted services are operating normally.
Jul 22, 11:49 PDT

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.